Privacy Policy

Last updated: September 2026

1. Who we are

Eco Pizza Ovens is a manufacturer of residential and commercial wood-fired pizza ovens, based in Cape Town, South Africa. In this policy, ‘we’, ‘us’ and ‘our’ refer to Eco Pizza Ovens.

If you have any questions about this policy or your personal information, contact us at sales@ecopizzaovens.co.za or on 073 795 0489.

2. Information we collect

When you complete our quote form, or contact us by WhatsApp, phone or email, we may collect:

• your name, telephone or WhatsApp number and email address;
• your town or suburb, province and, where needed for a quotation or delivery, your delivery address;
• details of your enquiry, such as the oven you are interested in, delivery or installation preferences and access information;
• for commercial enquiries, your business name, type of venue and project timing;
• photos or plans you choose to send us.

Our website may also use cookies and similar technologies that are needed for the site to work properly.

3. How we use your information

We use your personal information to:

• respond to your enquiry and give you advice;
• prepare and send you a quotation;
• process your order and arrange manufacturing, delivery, collection or installation;
• provide after-sales support and handle warranty queries;
• keep records required for accounting and legal purposes.

We do not use your information for marketing unless you have agreed to it, and we do not sell your personal information.

4. Why we are allowed to process it

We process your personal information with your consent (for example, when you submit our quote form), to take steps at your request before entering into an agreement with you, to perform our agreement with you, and to comply with our legal obligations.

5. Who we share it with

We only share your information where it is needed to serve you, for example with:

• courier and transport companies delivering your oven;
• service providers who host our website and email;
• professional advisers, or authorities where the law requires it.

We expect these parties to keep your information confidential and to use it only for the purpose it was shared.

6. How long we keep it

We keep your personal information only for as long as we need it to deal with your enquiry or order, provide support, and meet our legal and accounting obligations. After that, we delete or destroy it securely.

7. How we protect it

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. No website or email system can be guaranteed to be completely secure, so please do not send sensitive information such as banking details through our website form.

8. Your rights

Under POPIA, you have the right to:

• ask whether we hold personal information about you, and request a copy of it;
• ask us to correct or update information that is inaccurate;
• ask us to delete information we no longer need;
• object to how we process your information, or withdraw your consent;
• lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email sales@ecopizzaovens.co.za.

9. Cookies

Cookies are small files stored on your device. We use cookies that are needed for the website to function. If we add other cookies in future, such as analytics cookies, we will update this policy. You can control or delete cookies in your browser settings.

10. Links to other websites

Our website may link to other websites, such as WhatsApp. We are not responsible for the privacy practices of those websites.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.